Collection Policy

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The West Knox Utility District is a Governmental entity of the State of Tennessee, thereby mandated by law to collect monies lawfully due this Utility District and furthermore must take any necessary action to collect these monies. However, the Collections Department of WKUD strives to promote cooperation through a line of communication between WKUD and it's customers establishing fairness by analyzing each individual customer and their account.

It is the purpose and intention of WKUD Collections Department to avoid the inconvenience of utility disconnection of customers and help ensure the timely payment of bills.

The following regulations are based on "business days." Should the due date fall on a weekend and/or holiday, the following business day will be held as a grace period for delivery of payment.

Two days after the regular due date of each bill, penalties (late charges) are added to any account balance unpaid and written notice of termination ("cut-off notice") shall be mailed to customer with the final notice ten (10) days prior to the scheduled date of termination. The cut-off notice will include:

A.) Amount due, including any other charges.

B.) The last date of payment and location of payment to avoid termination.

C.) Instructions to notify WKUD of any dispute of bill or the justification of disputing the termination.

Customers have the option to notify our office before indicated due date if they feel there are any discrepancies concerning their bill, or if they have reason to believe the action of termination is not justified. Collections supervisor and/or management will review requests to make a determination of decision.

Any unpaid balance must have arrangements established with the collections department. If the customer does not make payment, notify WKUD of bill dispute or establish arrangements acceptable to WKUD collections department by indicated last date of payment, customer's service is eligible for termination.

Before being placed on disconnection list the customer's account will be analyzed for payment history. At the discretion of collections supervisor and/or management, any customer holding a good to excellent payment record will be mailed an additional request for payment or asked to contact the department to notify us of any problems.